online reviews

Responding to Negative Online Reviews of Your School

There’s an old expression that says you can’t please all of the people all of the time and sadly, it’s true, even for higher education providers. There will always be a few people who, whether legitimate or not, will feel they had a bad experience with your brand, and thanks to the internet, these folks have a direct outlet through which they can share their thoughts with the masses. The way you respond to negative reviews can either help p

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